Salford City football Club

Salford City TV FAQs

When can you watch games?

All matches will be available to stream in the UK and internationally via Salford City TV during the period where fans cannot attend matches in person.

Previously select matches would be available to stream in the UK and internationally via Salford City TV as long as they not being scheduled for domestic or international transmission (Saturday 2.45-5.15pm KO's cannot be watched in the UK regardless). Isle of Man and the Channel Islands are excluded from live international streaming and are considered part of the UK for the purposes of broadcast regulations.

What is Salford City TV?

Salford City TV is the club's live streaming service that provides audio and video packages to for the men's fixtures.

What is Salford City TV and what does it offer?

Live Audio: Salford City TV offers fans alternative ways to follow matches if they can't watch games with live commentary of every game during the season.

Live Video: Live video coverage of games is also available for all domestic and international fans, but there are restrictions on what fixtures can be broadcast due to EFL broadcasting rules and regulations.

Live video broadcasts can now be watched on desktop and mobile devices. Live audio commentary is also available on all devices.

How much does a Salford City TV subscription cost?

The following is a breakdown of the subscription packages and their costs:

Live Video:

Seasonal Pass (International only. Does not automatically renew): £140

Monthly Pass (International only. Automatically renews unless cancelled): £20

One Game Pass (International): £7

One Game Pass (UK and Ireland): £10

Live Audio:

Seasonal Pass (Worldwide. Does not automatically renew): £45

Monthly Pass (Worldwide. Automatically renews unless cancelled): £4.59

Match Pass (Wordwide. Does not automatically renew): £2.50

Can UK users purchase a pass on a monthly basis or for a single game?

Live audio commentary is only available to UK users on an annual and monthly subscription basis as well as a one game basis. Live video is available seasonally, monthly or a one game basis for eligible broadcasts.

Will my seasonal or monthly subscription automatically renew?

Seasonal subscriptions will not automatically renew and will only be valid for the season in which they are bought. Monthly audio/video packages will automatically renew unless cancelled. Individual game packages will expire after the purchased game - they are one-off payments.

What devices does Salford City TV work on?

Live audio commentary can be accessed across desktop, tablet and mobile devices with up-to-date browsers. Live video streams are now available on the desktop and mobile versions of our live streaming website live.salfordcityfc.co.uk.

If you are unsure whether your technology will support Salford City TV, please contact salfordtvsupport@streamamg.com with your device and browser details.

What are the system requirements?

For use of Salford City TV your device needs to comply with the following minimum system requirements:

Processor: 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks;

Memory: 2GB (1GB for netbooks) 128MB of graphics memory.

Operating Systems: Windows 8.1 or later, Mac 9+

Browsers: latest versions of Microsoft Edge, Mozilla Firefox and Google Chrome, Safari; 512MB of RAM (1GB of RAM recommended for netbooks). Google Chrome recommended where possible.

Mobiles & Tablets: Operating System: Android 6+, iOS 9+

What are the internet connection requirements?

You will require a WIFI or broadband internet connection (DSL/cable or higher) with a minimum download speed of at least 1.2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD.

I'm having issues with my video or audio feed. What can I do?

In the first instance please report your technical issues to our customer services via salfordtvsupport@streamamg.com who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we'll ask you to confirm some details about the device, software and your internet connection. Please note that it is your responsibility to ensure you are using compatible technology ahead of purchasing a Salford City TV subscription.

How do I get a refund?

Refunds can only be issued for people who have reported a technical issue during the game, and it proves to be a fault of our providers and cannot be rectified. Please note that if you do not watch a stream through choice, or don't report a technical issue to customer services during the game, we will not be able to issue a refund. Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser.

Why don't fans in the UK and Republic of Ireland have the same access to Salford City TV as international fans?

This is due to the EFL's existing broadcast agreement with Sky Sports.

How do I subscribe to Salford City TV?

Visit the website: https://live.salfordcityfc.co.uk/

You can only sign up to Salford City TV via the Official Salford City website, by 'Live Stream' on the menu along the top of the website.

Are Carabao Cup games available?

No, they are not permitted under EFL TV broadcast regulations.

Are FA Cup games available?

No, they are not permitted under FA broadcast regulations.

Please note that fixtures may also be selected by international rights holders apart from Sky Sports. These will also be excluded from live streaming.

As a UK or Republic of Ireland subscriber, can I watch all the club's games?

Yes, due to the COVID-19 pandemic and fans being unable to attend matches in person. All matches will be available for streaming on Salford City TV until further notice.

Can I watch the live stream games in my local pub/bar?

No. It is for private, individual use only. Commercial premises are excluded from the live streaming service. The EFL has a strict monitoring policy in operation and will prosecute any premises illegally streaming live games.

Can I get an illegal feed?

All feeds of the game are monitored by the club and the EFL. The EFL has a strict monitoring policy in operation and will prosecute individuals who illegally stream live games.

If I live in the UK or Republic of Ireland and subscribe to Salford City TV, will I be able to watch international games when travelling abroad?

Domestic fans travelling overseas will have the same access as international users only if they buy an international subscription to Salford City TV once abroad. This is because the UK and Ireland subscriptions have different entitlements to the international subscriptions and you can only access international subscriptions outside of the UK & Ireland.

For international fans travelling to the UK & Ireland you won't be able to view live streams that you are eligible for as your IP address when connecting to the internet will identify you as not being in an eligible country.

My feed keeps buffering. What's wrong?

Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit https://www.speedtest.net. Test your download speed. Results should show a minimum of at least 2Mbps to process streamed content along with usual browsing activities efficiently.

I'm receiving a "media not found" message

The live video or audio commentary player will only be live during a match. If the game has kicked off and you are receiving this message, please contact salfordtvsupport@streamamg.com.

Will Cup games be live streamed?

Due to EFL and FA broadcasting regulations, only league matches will be streamed via live video. FA and League Cup matches are not eligible for UK and Ireland or international fans. However, live audio commentary will still be available for all cup games for all our fans worldwide.

How do I cancel my subscription?

To cancel your subscription, please email salfordtvsupport@streamamg.com with your cancellation request.

Please be advised that three working days' notice is required for cancellation. Cancellation within this period may result in your being charged for the next period.

How do I register for the service?

You can register and purchase a subscription by visiting live.salfordcityfc.co.uk.

I've forgotten my Username / Password

If you've forgotten your username and / or password then please click on the relevant links on the login screen.

If you have any further queries, please contact customer services at salfordtvsupport@streamamg.com and you will receive an email with your Username / Password reminder.

What happens if no games are shown in my subscription period?

If you are on a monthly package, it is an accepted risk that some months will have more live fixtures than others, so no refund will be given in those cases. While we realise that this might be frustrating, we do not increase costs in months that have lots of games and this is an accepted risk by the club. We believe it will balance out over the course of the season.

Does my live video subscription allow access to live audio commentary when a match cannot be broadcast?

Yes, your live video subscription includes all audio streams. So, if a game is not available to watch live, you can always listen to it.